Privacy Notice

COMPREHENSIVE PRIVACY NOTICE 

 

Operadora Vallarta Park, S. A. de C. V., with an address to hear and receive notifications located at Paseo de las Moras Ave. (unnumbered), Fracc. Náutico Turístico, Nuevo Vallarta, in the municipality of Bahía de Banderas, Nayarit, México, Z.C. 63735, is the company that operates and manages the Vidanta Puerto Vallarta Touristic Development, located in Puerto Vallarta, Jalisco (Hereinafter referred to as "OVP"). Our company is committed to protecting your privacy under the provisions of the Federal Law on Protection of Personal Data Held by Private Parties (Ley Federal de Protección de Datos Personales en Posesión de los Partículares) ["LFPDPPP"], its regulations, the Guidelines of the Privacy Notice, and other legal provisions applicable in the Mexican Republic (hereinafter and collectively, the "Legislation"). In addition to the provisions of the Legislation, OVP has adopted the best international practices in "Personal Data" management and administration, with the final purpose to clearly and specifically inform which Personal Data we collect, how it is collected, As well as the treatment we give to them, always mediating our commitment to protect your privacy under the highest standards of ethics, responsibility, and professionalism, we put this Privacy Notice at your disposition. 

 

A. PERSONAL DATA WE COLLECT

For the fulfillment of the legal relationship and the provision of services that you request from us or if you visit our facilities, OVP may collect from you the following categories of Personal Data, either through physical or electronic formats: 

  • Identification and contact data
  • Property Data (bank data for collection, tax data for billing)
  • Biometric data. (Facial recognition, image data in photographs and/or videos)
  • Data of family member (s) to whom to notify in an emergency

Since Property Data, Biometric Data, and/or Health Data are considered Sensitive Personal Data that require special protection, OVP will treat them with special care and request your express and written consent in accordance with the provisions of the Legislation and the purposes established in this Privacy Notice. 

 

B. THE PERSONAL DATA PROCESSING BY OVP HAS THE FOLLOWING PURPOSES

For identification, verification, and/or contact in any legal or business relationship with OVP. 

  • To fulfill contractual obligations regarding the services we must provide you. 
  • For your attention, in case of security incidents during your stay in our facilities, we establish security and surveillance measures, including monitoring through video cameras, facial recognition, security control, and physical and logical access surveillance. 
  • To collect and bill for the services you requested and execute reimbursement processes if applicable. 
  • For your attention in case of health incidents. 

Additionally, we use your Personal Data for the following "Secondary Purposes" that are not necessary for the fulfillment of the legal relationship that gives rise to the processing of Personal Data, but that allow and facilitate us to provide you with better care: 

  • To develop studies and programs for marketing or advertising purposes. 
  • For record keeping for future service provision. 
  • To inform you of current or future products, services, advertising, promotions, and newsletters that may be of interest to you. 
  • To carry out quality surveys of our products and/or services. 

If you do not want your Personal Data used for any of the Secondary Purposes, we invite you to follow the procedure established in point "E." of this Privacy Notice. Your refusal to use your Personal Data for these Secondary Purposes may not be a reason for us to deny the provision of the services and/or products you request or contract with OVP. 

 

C. CONSERVATION PERIOD OF YOUR PERSONAL DATA

OVP will keep your Personal Data for the duration of the legal relationship with you, according to the established terms in the Legislation, or until you request us to delete them, as long as the Legislation allows it. 

 

D. MEANS TO LIMIT THE USE OR DISCLOSURE OF PERSONAL DATA

If you wish to express your refusal to use or disclose Personal Data, you may request your registration in our "Exclusion List." To request inclusion in our Exclusion List, you must follow the process established in point "E." of this Privacy Notice. 

 

E. EXERCISE OF THE: (i) ACCESS, RECTIFICATION, CANCELLATION, AND OPPOSITION RIGHTS ("ARCO Rights"); (ii) REQUEST THE REVOCATION OF THE CONSENT TO THE TREATMENT OF YOUR PERSONAL DATA; (iii) DATA PORTABILITY; AND (iv) RIGHT TO BE FORGOTTEN

Under the Legislation, you may exercise your right of access to learn about the Personal Data we have about you in our records, what we use them for, and the treatment we give them. You can rectify or request their correction in case of inaccuracy. You can also request their cancellation, express your opposition to their use and treatment, request the right of portability, revoke consent for their treatment, and request the right to be forgotten. 

To exercise any of the rights indicated above, we ask you to download the format we make available to you through the following web link: "

https://bonpark.com/formatosARCO/SDA-NV-OVP-EN.pdf."  The request must be emailed to the account datospersonales@bonpark.com and accompanied by the documentation indicated in said format. Our "Personal Data Office" will notify you of the response within a maximum period of 20 (twenty) business days from the date the notification of your request takes effect. If your request is appropriate in accordance with the guidelines established in the Legislation and this Privacy Notice, it will become effective within 15 (fifteen) business days following the date on which we notify you of the corresponding response.

When OVP deems it convenient, it may agree with the Personal Data Owner on the alternative means for registration in our Exclusion List, always acting following the Legislation so that our "Personal Data Office" can authenticate your identity and respond to your request.

It is important to mention that not in all cases we will be able to satisfy your request for ARCO rights, revocation of consent, portability, or right to be forgotten since it is possible that due to some legal obligation, we will need to continue keeping and/or treating your Personal Data in accordance to this Privacy Notice. If this is the case, we will inform you by indicating the corresponding obligations, and we will proceed, where appropriate, blocking the corresponding Personal Data, the above, during the term that the Legislation requires for its conservation until its elimination is definitive. 

For further questions and information regarding the procedure to (i) limit the use or disclosure of your Personal Data, (ii) ARCO rights exercise (access, rectification, cancellation, and opposition), or (iii) exercise the right to revoke consent, we offer you the following means of contact: 

Email datospersonales@bonpark.com or contact the "Personal Data Office" at 322 226 8550 Extension 57268. Business hours are Monday through Friday, 9:00 AM to 2:00 PM and 3:00 PM to 6:00 PM Mexico City Central time. 

 

F. DATA TRANSFER

OVP may transfer your Personal Data with affiliated or subsidiary companies, as well as with independent third parties with whom it has a legal relationship, to comply with the services that you request from us and in accordance with the following: 

RECIPIENT OF PERSONAL DATA 

PURPOSE 

Affiliated companies, subsidiaries, and/or specialized third parties. 

To send promotions, advertising, and/or marketing campaigns via e-mail, short text messages (SMS), instant messaging (IM), certified mail, and home delivery services. 

Hospital Joya Nuevo Vallarta, S.A. de C.V. 

For consultation and/or medical treatment if required. 

Banking Institutions. 

Payment and/or refund process if applicable. 

G. ELECTRONIC MEDIA, COOKIES, OR WEB BEACONS

We inform you that our website uses analytical cookies that allow us to monitor your browsing behavior to offer you a better experience. In the same way, we can use other technologies to collect Personal Data, always in accordance with the purposes described in this Privacy Notice. 

You can turn off all cookies, avoid accepting new cookies, and have your browser notify you when you receive a new cookie through the "help" button found on the existing toolbar in most web browsers. 

 

H. COMMUNICATION MEANS FOR CHANGES AND/OR MODIFICATIONS TO THE PRIVACY NOTICE

OVP reserves the right to update, change, or modify this Privacy Notice at any time. In the event of any change, OVP will communicate it through our website: https://bonpark.com/en/avisoqr/avisos-en.pdf.  

 

I. JURISDICTION 

This Privacy Notice is governed by Mexican law, and any controversy will be resolved before the competent Mexican authorities. By accepting this Privacy Notice, you waive any other jurisdiction and Legislation that may correspond to you by reason of your address. 

 

J. AUTHORITY

If you consider that your right to Personal Data Protection has been injured by any conduct or omission on the part of OVP, or you presume any violation of the provisions set forth in the Legislation and other applicable regulations, you may file your disagreement with the National Institute of Transparency, Access to Information and Protection of Personal Data [Instituto Nacional de Transparencia, Acceso a la Información y Protección de Datos Personales] (INAI). 

 

K. VALIDITY 

This is the most recent version of our Privacy Notice, which became effective on November 1, 2019. 

The date of the last modification is November 10, 2023. 

 

This document is written in Spanish and translated into English in good faith by OVP; however, it is understood and accepted that, in case of doubt or controversy regarding its interpretation, the Spanish version will prevail in all cases.